Privacy policy

This Privacy Policy describes how Zimel (referred to as the "Site," "we," "us," or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from zimel.co.uk (referred to as the "Site") or otherwise communicate with us (collectively, the "Services"). For the purposes of this Privacy Policy, "you" and "your" mean the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy. 

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services. 

Zimel is a company registered in Northern Ireland. 

How we collect your personal Information 

We collect your personal information through various methods, including: 

  1. When you submit a form to register as a customer on our website or any other forms related to any of our Products and Services. 

  1. When you contact our customer relations team by email or phone. 

  1. When you sign up for our newsletter. 

  1. When you request that we contact you or be included in an email. 

  1. When you are contacted by, and respond to, our marketing representatives and customer service team. 

  1. When you complete any forms for transactional, employment, and other purposes. 

What information do we Collect  

When we use the term "personal information," we are referring to information that identifies, relates to, describes, or can be associated with you. The following sections outline the categories and specific types of personal information we collect. 

Information that you directly submit to us through our website may include 

  • Basic contact details: This covers your name, address, phone number, and email. 

  • Order information: This encompasses details such as your name, billing address, shipping address, payment confirmation, and email address, along with your phone number. 

  • Account information: This includes your username and security questions. 

  • Shopping information: This pertains to the items you view, put in your cart, or add to your Wishlist. 

  • Customer support information: This involves the details you choose to include in communications with us, for instance, when sending a message via email. 

  • When you submit your 'Personal Data' to us for any other reasons. 

How We Use Your Information 

  • Providing Products and Services. We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfil your orders, to send notifications to you related to you account, purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, facilitate any returns and exchanges and to enable you to post reviews. 

  • Marketing and Advertising. When you consent, we use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites. 

  • Security and Fraud Prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately. 

  • Communicating with you. We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with you. 

How We Disclose Personal Information 

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include: 

  • With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfilment and shipping). 

  • With business and marketing partners, including Shopify, to provide services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy notices. 

  • When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations, with your consent. 

  • In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others. 

We do not use or disclose sensitive personal information for the purposes of inferring characteristics about you. 

User Generated Content 

The Services may enable you to post product reviews and other user-generated content. If you choose to submit user generated content to any public area of the Services, this content will be public and accessible by anyone. 

We do not control who will have access to the information that you choose to make available to others, and cannot ensure that parties who have access to such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information that you make publicly available, or for the accuracy, use or misuse of any information that you disclose or receive from third parties. 

Children’s Privacy 

 The Services are not intended to be used by children, and we do not collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.  

Third Party Websites and Links  

Our website may feature links to third-party websites or online platforms. Should you choose to navigate to sites unaffiliated or beyond our control, it is essential to thoroughly examine their privacy and security policies, as well as other terms and conditions. Please be aware that we cannot guarantee and disclaim responsibility for the privacy or security measures implemented on such external sites. This includes but is not limited to the accuracy, completeness, or reliability of information presented on these sites.  

Information you furnish in public or semi-public forums, including content shared on third-party social networking platforms, may be accessible to other users of our services and/or users on those third-party platforms. This accessibility extends without limitation to its potential use by us or a third party. 

The inclusion of these links does not, by itself, indicate an endorsement of the content on such platforms, or of their owners or operators, except as explicitly disclosed on our services. 

Security and Retention of Your Information  

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us. 

We typically retain your information for the duration of your active customer status and for an additional 5 years thereafter. Alternatively, we may retain it as necessary for our business operations or as mandated by relevant laws. 

Your Rights and Choices 

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law. 

1. Right to Access / Know: You can request access to your personal information, including how we use and share it.  

2. Right to Delete:    You can ask us to delete the personal information we have about you. 

3. Right to Correct:  You can request corrections to any inaccurate personal information we have about you.  

4. Right of Portability:  You can receive a copy of your personal information and request its transfer to a third party in certain circumstances.  

5. Restriction of Processing: You can ask us to stop or limit our processing of your personal information.  

6. Withdrawal of Consent: If we rely on your consent for processing, you can withdraw it.  

7. Managing Communication Preferences:  You can opt out of promotional emails anytime using the unsubscribe option. Note that non-promotional emails about your account or orders may still be sent. 

You may exercise any of these rights where indicated on our Site or by contacting us at data@zimel.co.uk  

We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. We will respond to your request in a timely manner as required under applicable law. 

Changes to This Privacy Policy  

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.  

Contact 

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at data@zimel.co.uk or contact us at Zimel Ltd., Lisburn Enterprise Centre, Enterprise Crescent, Lisburn BT28 2YG, United Kingdom. 

Last updated: 17th November 2023