Shipping policy
Thank you for shopping at Zimel! We strive to provide you with a seamless and enjoyable shopping experience for all your beauty needs. Please review our shipping policy to understand how we process and deliver your orders.
Processing Time: Orders are typically processed within 1-2 business days from the time of purchase. During peak seasons or promotions, processing times may be extended, but we make every effort to get your order to you as quickly as possible.
Shipping Methods: We offer a variety of shipping methods to cater to your needs. You can select your preferred shipping method during the checkout process. Our available options include standard shipping, expedited shipping, and express shipping.
Shipping Destinations: Zimel offers worldwide shipping.
International Shipping: Your order may be required to pay customs and import duties upon arrival of the goods into your country. Zimel is not responsible for any taxes or duties the customs office may charge you, and payment is necessary to release your order from customs.
Zimel is not liable for any refunds or returns if Customer refuses to pay for customs or import duties their country charges on the arrival of the shipment.
United Kingdom Shipping Cost
|
Standard Shipping |
2 Day Shipping |
1 Day Shipping |
|
2-5 working days |
2 working days |
1 working day |
|
£2.99 / Free over £30 |
£3.99 / Free over £30 |
£5.95 |
Order Tracking: Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number. You can use this tracking number to monitor the status and location of your package.
Shipping Delays: While we make every effort to ensure timely delivery, unforeseen circumstances such as weather conditions, customs delays, or other factors may impact delivery times. We appreciate your understanding in such cases.
Delivery Issues: If you encounter any issues with your delivery, please contact our customer service team at orders@zimel.co.uk. We will assist you in resolving the matter promptly.
Returns and Refunds: For information on returns and refunds, please refer to our Refunds policy.
Contact Us: If you have any questions or concerns regarding our shipping policy, please don't hesitate to contact our customer service team at INFO@ZIMEL.CO.UK
Thank you for choosing Zimel for your beauty product needs.